Refund Policy
Version 1.0 · Last updated: 10 August 2026 · Terms of Service · Privacy Policy · Data Processing Agreement
This policy forms part of the Terms of Service between you and BRIGHTOPS SMART SOLUTIONS SOCIEDAD LIMITADA, trading as Sentilai — CIF B22733836, Calle de les Eres 7, 46726 Almiserà (Valencia), Spain. Where this page and the Terms differ, this page governs refunds.
Cancellation and refunds
- Cancel anytime. Cancellation takes effect at the end of the period you've paid for — you keep access until then, and nothing renews after it.
- 14-day money-back on your first purchase. If Sentilai isn't what you expected, tell us within 14 days of your first paid purchase (either cycle) and we'll refund it in full — no questions, no forms.
- Renewals and mid-term cancellations are not refunded pro rata. A renewal you didn't want can be refunded if you contact us within 14 days of the charge and the service wasn't materially used in the new period.
- Refunds are processed by Paddle back to the original payment method. Nothing here limits any non-waivable statutory rights.
How to request a refund
Email [email protected] from the address on the account, or open a ticket from the admin console. Tell us which charge you mean; you don't need to give a reason for a first-purchase refund. We reply within one business day and, once approved, Paddle returns the money to the original payment method — typically within 5–10 business days, depending on your bank or card issuer.
Who charges you
Paddle.com Market Ltd is our Merchant of Record: they are the seller of record for your subscription, they issue your invoice, and they process any refund. Their buyer terms apply to the transaction alongside this policy.
Changes to this policy
We may update this policy; material changes get at least 30 days' notice by email or in the product before they apply to you. The version date at the top always tells you what you're reading.