Terms of Service

Version 1.0 · Last updated: 5 August 2026 · Privacy Policy · Data Processing Agreement · Sub-processors

1. Who these terms are between

These terms govern the use of the Sentilai platform, provided by BRIGHTOPS SMART SOLUTIONS S.L., trading as Sentilai — CIF B22733836, Calle de les Eres 7, 46726 Almiserà (Valencia), Spain — and the organisation that opens an account ("you", "the customer"). Sentilai is a business-to-business service: by opening an account you confirm you are acting for an organisation, not as a consumer. If you accept these terms on an organisation's behalf, you confirm you are authorised to do so.

2. The service

Sentilai is an AI control plane for software teams: it routes your developers' AI coding tools through a governed gateway, applies the policies you configure, and produces an audit trail of AI usage. The current feature set is described at docs.sentilai.com, which is the authoritative description of what the product does at any moment.

Two honest limits, stated up front because a governance product owes you them:

Detection is probabilistic. Risk detectors, classifiers and policy enforcement reduce risk; they do not eliminate it. We do not warrant that every secret, injection attempt or policy violation will be detected or blocked.
Sentilai supports your compliance work; it does not constitute it. Using Sentilai does not by itself make you compliant with the EU AI Act, the GDPR, or any other law. Evidence exports are inputs to your documentation, not certifications.

3. Your account and your users

You are responsible for the people you invite: admins and developers act within your tenant under your instructions. Keep account information accurate, protect your credentials (passkeys), and tell us promptly at [email protected] if you believe an account is compromised.

Your duty toward your own developers. Sentilai audits, and can optionally capture, your developers' AI tool usage on your instruction. You are responsible for having a lawful basis for that monitoring, for informing your developers about it, and for meeting any employment-law or works-council obligations that apply to you. The product's prompt-capture feature is off by default and is enabled only by your own admin.

4. Free trial

The free trial runs 30 days with up to 5 seats, no payment method required. When it ends without a subscription, the tenant's console becomes read-only and gateway access is suspended; your data remains exportable and is deleted per section 10 if you don't continue.

5. Subscriptions and billing

Paid plans are sold in seat bands (currently 5, 10 and 25 seats), billed monthly or annually. Current prices are at sentilai.com/pricing. All prices exclude VAT, which is added at your local rate at checkout.
Purchases are processed by Paddle as Merchant of Record — your invoice and payment relationship for the subscription is with Paddle, acting on our behalf.
Upgrades to a larger band take effect immediately and are prorated. Downgrades take effect at your next renewal.
If a payment fails, we notify you and keep the service running through a grace period; if it remains unpaid, the tenant is suspended (read-only console, gateway off) until payment resumes.
Price changes never apply mid-term: we give at least 30 days' notice, and a new price takes effect at your next renewal.

6. Cancellation and refunds

Cancel anytime. Cancellation takes effect at the end of the period you've paid for — you keep access until then, and nothing renews after it.
14-day money-back on your first purchase. If Sentilai isn't what you expected, tell us within 14 days of your first paid purchase (either cycle) and we'll refund it in full — no questions, no forms.
Renewals and mid-term cancellations are not refunded pro rata. A renewal you didn't want can be refunded if you contact us within 14 days of the charge and the service wasn't materially used in the new period.
Refunds are processed by Paddle back to the original payment method. Nothing here limits any non-waivable statutory rights.

7. Your data

Your workload data is yours. For personal data processed inside your tenant, you are the controller and we are your processor under the Data Processing Agreement, which is part of these terms. You can export your audit data at any time through the product's SIEM export and evidence-pack features. Our own use of data where we are controller is described in the Privacy Policy.

8. Acceptable use

Don't use Sentilai to break the law; don't probe, overload or circumvent the platform's security or metering; don't resell or white-label the service without a written agreement; don't use it to process data you have no right to process. Your use of the AI providers your traffic routes to (Anthropic, OpenAI, Google, Microsoft and others) remains governed by your agreements with them — Sentilai passes your traffic through, it does not stand in for those agreements. We may suspend a tenant that endangers the platform or other customers, and will tell you why.

9. Intellectual property

The platform, its software and its documentation are ours; these terms give you a right to use them for the subscription's duration, not ownership. Your data, configurations and anything your developers produce with their AI tools are yours — Sentilai claims nothing in them. If you send us feedback, we may use it to improve the product without obligation to you.

10. Term, termination, and what happens to data

Either side may terminate: you by cancelling (section 6), we for material breach that isn't cured within 30 days of written notice, or for the abuse cases in section 8 with immediate effect. When a tenant ends — by termination or by a lapsed trial you don't resume — we delete its data within 30 days, per the DPA. Export what you need before then; the tools are built in.

11. Warranties and disclaimers

We provide the service with reasonable skill and care, and we operate the security measures described in the DPA. Beyond that, the service is provided "as is": self-service plans carry no uptime SLA, and we disclaim implied warranties of merchantability, fitness for a particular purpose and non-interruption to the extent the law allows. Section 2's limits on detection and compliance apply throughout.

12. Liability

Neither side is liable to the other for indirect or consequential loss — lost profits, lost data (beyond our DPA obligations), business interruption. Our total liability under these terms is capped at the fees you paid in the 12 months before the event giving rise to the claim. Nothing in these terms excludes liability for wilful misconduct or gross negligence, for death or personal injury, or for anything else that cannot lawfully be excluded.

13. Changes to these terms

We may update these terms; material changes get at least 30 days' notice by email or in the product before they apply to you. If you don't accept a material change, you may cancel before it takes effect and section 6 applies. The version date at the top always tells you what you're reading.

14. General

These terms are governed by Spanish law, and disputes go to the courts of Valencia, Spain — without prejudice to mandatory rules that give you a different forum. If a clause is found invalid, the rest stands. You may not assign these terms without our consent; we may assign them in a merger or asset sale with notice to you. These terms, the DPA and the order you place through checkout are the entire agreement.

15. Contact

[email protected] — it reaches the people who build the product.